We provide FREE SHIPPING to all customers in Australia and New Zealand. We currently do not ship to other countries.
All orders are sent through by EMS, DHL, other International Express Couriers or your local postal service. To ensure there are no problems we encourage you to list your work address or have someone available at your home to accept the order. If no one is home to accept the delivery, a card may be left in your letterbox to organise re-delivery of your package.
We aim to dispatch orders within 24 hours. Estimated delivery time is 5-20 working days from date of full payment. Circumstances beyond our control may cause possible delays.
If your product has not arrived after 20 days from the date of your order, please feel free to contact us via firstname.lastname@example.org.
Items may be subject to customs processing depending on the item's declared value. Buyers may be subject to additional charges for customs clearance.
At Love Handbags we pride ourselves on customer satisfaction. All the bags are checked carefully at the time of dispatch. We also provide warranty if the item has a manufacturing fault. You are encouraged to check the item as soon as it has been delivered to you. If you think that the item has a manufacturing fault, to address the issue please contact email@example.com and attach some photos showing the fault immediately after receiving the delivery. We then will notify the manufacturer of the problem and organize the exchange or return of your bag.
Customers are responsible for the shipping charges for any returns or exchanges. We encourage you to send your returned parcel via registered post to ensure it reaches us safely; Love Handbags is not responsible for goods lost in transit.
To be eligible for a full refund the items must be unused, unworn, undamaged and unmarked, and in their original Love Handbags packaging.
To return merchandise for a refund or exchange, please contact us at firstname.lastname@example.org and we will provide you with further instructions.